Privacy notice
How I look after your information
Last updated: November 2026
Who I am
Lindsey Capp Coaching Ltd is the data controller for the personal information described here. Registered in England & Wales, company no. 11992143. Registered office: 20–22 Wenlock Road, London N1 7GU. Registered with the Information Commissioner's Office, reference ZC286764. Contact: lindsey@theschoolofei.com.
What I collect
- Enquiries: your name, organisation, role, email, phone number and anything you tell me in your message.
- Clients: contact and billing details, session notes, and EQ-i 2.0 assessment responses and reports.
- Recordings: online sessions are only recorded with your agreement, so that notes can be accurate.
- Coaching can touch on wellbeing or health. I only record what is needed for the work, and only with your explicit consent.
Why I use it
To reply to your enquiry and prepare a proposal (legitimate interests); to deliver and invoice the work we agree (contract); to meet tax and accounting rules (legal obligation); and, for any wellbeing or health information and for recordings, because you have given explicit consent, which you can withdraw at any time.
Who I share it with
I never sell your information. I use trusted providers to run the business: Google Workspace (email and files), Squarespace (this website), Zoom and Fathom (online sessions and recordings), MHS (the EQ-i 2.0 assessment platform) and my accountant. Some of these providers store data outside the UK, under legal safeguards such as UK-approved contract terms. When an organisation funds your coaching, I share only what you agree to; session content stays confidential.
How long I keep it
Enquiries that don't go ahead: up to 12 months. Client records and invoices: six years after our work ends, as required for tax and insurance. Recordings: deleted once they are no longer needed for the work, or sooner if you ask.
Your rights
You can ask to see, correct or delete your information, to restrict or object to how it is used, or to receive a copy to take elsewhere. Email me and I will respond within one month.
If you are unhappy with how your information has been handled, please tell me first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
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